Call Center Software IP-PBX System
Overview of Solution
In today's fast-paced business landscape, effective communication is crucial for success. Many organizations are turning to IP-PBX (Internet Protocol Private Branch Exchange) servers and solutions to streamline their communication systems. This is a software-based appliance which can transfer calls using SIP (Session Initiation Protocol) and IP networks. DeepCall is a well known communication-as a service provider which facilitates budget-friendly solutions for all kinds of enterprises.
Features of PBX
Scalable
Whether you are a small business or a large enterprise, understanding IP-PBX technology can help you enhance productivity, reduce costs, and improve customer satisfaction. IP-PBX with voice gateway are available at each location including 2 OMCs.
Log Services
Log services for both internal and external commands, as well as maintaining configuration history, Sarv IP PBX system enables administrators to monitor system changes, track events, and troubleshoot issues effectively.
CDR solutions
CDR solutions to be upgraded for the extended feature of fetching extension numbers. This means that we offer solution which are highly scalable as per the business requirements.
Broadcast “Greeting Message”
If we talk about DeepCall, it offers a provision to broadcast “Greeting Message” whenever a call is received in the system. This makes the call sound more professional.
Bridge Calls
The system supports bridge calls wherein it can manage multiple calls (min 5) simultaneous conferees. Likewise, you can do audio conferencing with multiple customers by addressing issues simultaneously.
Track, Analyze, Record
This facilitates call tracking, analysis, and reporting, ensuring that event supervisors and authorized personnel have access to detailed call information for monitoring, auditing, and operational purposes.
Advanced Features
The system provides following features like Basic Call Setup, Name and Number Support, Transit Counter, Called or Calling or Busy or Connected Name and Number, Name Identification, Diversion (Call forwarding), Diversion (Call forwarding) with Reroute, Call transfer.
Redundancy
Choosing DeepCall can be a great decision as it can offer you a PBX reductant solution, enables direct handling of multiple channels from telecom service providers, simplifies configuration and provisioning, and offers scalability.
Sound Professional
With music on hold, it ensures a professional environment for the customers. In this way, companies can support local announcements by adding music in the customer's local language.
SIP-Based IPBX
Feature like silence suppression reduces unnecessary audio transmission, comfort noise generation provides a more natural call environment, and voice activity detection intelligently manages audio transmission based on speech detection.
Seamless Communication
DeepCall IP-PBX supporting these telephony interfaces and trunks, as well as integrating with GSM and radio devices, providing versatile connectivity options, enabling seamless communication across different networks and devices.
Encryption
Our system has been deployed with built-in encryption capabilities wherein we ensure that calls are encrypted with industry-standard algorithms.
24*7 Availability
The system responds to 24x7 round the clock system-generated alarm. It is monitored by System Diagnostic tools where applicable. This makes prompt response to the customer issues and strengthens the support system.
Better Noise
Feature like silence suppression reduces unnecessary audio transmission, comfort noise generation provides a more natural call environment, and voice activity detection intelligently manages audio transmission based on speech detection.
Fit for All
DeepCall can provide a solution which supports IP, SIP and TDM as well. All telecom service providers (TSP) can utilize this system, supporting telephony interfaces and trunks. You also have a versatile connectivity option to connect and collaborate over a seamless communication network. If we talk about extension support, we have a wide range of channel endpoints, ensuring seamless compatibility with multiple phones and networks including Analogy, Digital, IP, SIP(3rd party SIP phone), Wireless IP Phone.
Better Managed
DeepCall PBX system can enable efficient management, customization and collaboration. However, embracing IPPBX technology positions organizations for improved efficiency, cost savings, and better customer engagement in today's competitive landscape.
Extension support
Our server system can help enterprises to create Automatic call distribution (ACD) and computer telephony integration (CTI) wherein ACD can trigger calls attached to multiple locations.
ISDN PRI
ISDN PRI is a way to talk and send data using digital lines. It can handle many calls at once on a single line. However, newer technologies like VoIP are becoming more popular. ISDN PRI helps people make phone calls and send information over special digital lines. It allows many calls to happen at the same time on just one line.
Flexibility
Sarv IP PBX system offers seamless integration of SIP channels and failover to landline for uninterrupted communication. It provides flexibility in configuring call landing and customized routing based on specific requirements. The system is scalable, allowing businesses to receive calls from multiple integrations. It can ensure uninterrupted communication capabilities and flexibility of call routing as per specific requirements.
Inbuilt Web/Application- based software
Incorporated these web/application-based software features, the IP PBX system enables convenient administration, real-time monitoring, task automation, and detailed reporting for effective management and maintenance of the telephony system.
Smooth and Effective Management
In our system we have successfully incorporated web-based software features through a PBX system, enabling smooth administration, real-time monitoring, task automation, and detailed reporting for effective management and maintenance of the telephony system.
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