Premium Features with Unlimited Possibilities to support your Call Center
Call Center Features
Enhance the experience of your customers with DeepCall's cloud-based call center solution.
TollFree Numbers
An inexpensive way that lets your customers connect with you in a very sophisticated way without spending any money.
Host Your Own Number
Use your old business number with a new and advanced customer service solution and increase your customer engagement.
Mobile App
Keep track of your call center and agents from anywhere and anytime. Use our mobile app and experience digital transformation.
CLI for each Agent
Create a separate CLI number for your agents to make them work more efficiently and track their performance separately.
One Panel One CLI
Allot separate CLI Numbers to every panel and make it easy for routing and directing the agents to attend the call more efficiently.
Agent Campaigns
Boost your performance with insightful real-time agent campaign visibility, drive higher response rates, and get more control over your campaigns.
Pool Calling
Pool calling enables the agents in reaching out to multiple audiences to deliver generic information. It saves time and ensures efficient customer service.
In-Call Login
The feature allows easy call transfer or forwarding in case of escalations. Agents will have a complete view of the call details.
Multilevel IVR
Automate your business communications at ease with a multi-level IVR System. Easy integration for both inbound and outbound calls.
Skill-based Call Queuing
Enhance call queuing experience by routing callers to an intelligent queue. Use features like queue call back, voicemail, custom message, etc.
Call Recording
Record all inbound and outbound calls to ensure quality standards. Pause, resume live calls, or store them for future use.
List Based Campaigns
Run list-based campaigns with call scripts and questionnaires. Monitor all campaigns in real-time, make necessary changes when needed.
Click to Call API (C2C)
Automate engagement with your customer in just a click. Advanced telephony solutions remove the need for manual dialing.
Barging
Drop-in live calls & listen to the communication between caller & agent. Speak in between to reduce call transfers & increase customer satisfaction.
Live Feeds
Monitor live calls to improve user experience & resolve customer queries. Listen to calls to train agents to ensure quality standards.
Intelligent Reporting
Get intuitive dashboards and detailed analytics in real-time. Evaluate all relevant call metrics to optimize your KPIs.
Graphical Representation
Drive better results with in-depth insight & graphical presentations of all reports & analytics. Streamline your working process with a better understanding.
Multilevel Reporting
Ensure quality monitoring with detailed reports & analytics of every live call. Get analytical reports of CRM, log, Agents, webhook, & traffic.
Broadcast / Voice Blaster
Blast voice messages in bulk to customers with our one-click feature. Use Voice Broadcast for alerts, surveys, announcements, and notifications.
Permission based Agents
Create a better customer experience by defining & editing agents’ roles. Assign user access privileges to reduce the chances of human error.
Multiple DID / Inbound Numbers
Direct Inward Dialing or DID numbers enables you to route calls to specific agents in the team. No more juggling with multiple phone numbers.
Auto Dialer / Proactive Campaigns
Make outbound calls to your set of contacts automatically and get them assigned to different agents based on their activity.
WebRTC
Now enable real-time voice communications capabilities with SSL secure and flexible WebRTC.
Interactive Voice Response (IVR)
Make your team more productive by unlocking their potential with feature reach IVR.
Business Hours
Use IVR to inform customers about work hours or the office is closed. Assist them in call-back during business hours.
Announcements
Greet customers with dynamic announcements you choose. Set it through a pre-recorded voice, TTS, or API call by webhook.
Personalised Greets
Decide what customers want to hear, coming from 2nd & 3rd time. Personalize based on callers’ region, history & relevant factors.
If/else Flow Control
Evaluate the condition and further control the output of the set action. The control will automatically work for mentioned/specific callers.
Fully Customisable
Design the call as per your business needs. Get customizable configurable controls for campaigns, advertisements, or specific messages.
CRM Data Fetch
DeepCall provides one-click integration with popular CRM services. Directly relay your data from CRM and empower agents to manage calls efficiently.
Push Live Data into CRM
Automatically integrate live data to CRM collected daily from calls. Help agents to be prepared & aware of all information required.
Single Key Input
Customers can connect with the right team or department through a single keypress. It comes in handy with a specific audience.
Multi-Key Input
Multi-key input allows a customer to enter multiple numbers instead of just a single digit. You can customize the key details during setup.
Webhook Calls
Webhook is a panel that acts as a bridge between our solution and the internet. You can grab anything you want to use during campaigns.
Voicemail
If your customer is unable to reach an agent, you can allow them to record their voice message and make them send it as a link to
Text to Voice (TTS)
Turn your script into the language of your choice. Use this feature to create custom voice announcements for your customers.
Voice to Text
Convert your voice into the text to make some notes out of it and use it to make a better customer flow and engagement.
Connect Agent
Connect your agents with the customers during a phone call depending on the choice made by the customer to solve their queries.
Blacklist Numbers
Just like our smartphones, you can add any phone number to your block list to make sure there is no unnecessary traffic on your agent.
Call Routing
Route your customers to the right agent by creating an optimized and efficient IVR flow. Serve your customers with the right agent.
Sticky Agent
This function allows you to connect the same agent to a customer to serve them better and create a good customer experience.
Call Queuing
Manage and analyze all the calls that are in the queue, categorize them as Added, Connected, Dropped, and Pending. See calls by agent groups too.
SMS / Email API integration
SMS/Email API Integration empowers support agents to efficiently manage calls. Assures seamless customer service with a 100% response rate.
Live Actions
Deliver the best experience to your customer with DeepCall's advanced call features.
Call Transfer
Easily transfer the call to another department or agent without disconnecting the call. No matter where you are, you can instantly do it.
Conference Call
Now allow your agents to participate during a call so that they can listen up to the conversation. This feature is best for remote workers.
Spy
Spy mode allows you to enter an existing telephone conversation without interrupting the call. Everything here is a secret.
Whisper
Now talk to an agent or sales team member during the call without the customer hearing what they are saying.
Create Notes
Do not let your customers repeat their issues, instead use notes to keep the highlights. Save time and provide a solution instantly.
Update Contacts
This feature ensures that contacts are uploaded accurately and as often as you want. A report will be shared once the import is done.
Hold
When the call is put on hold, the caller is parked, so to speak, and cannot communicate with the person at the other end of the line.
Live Monitoring
Keep track of call center activities remotely and in real-time with deep-analyzed reports.
Running Calls
Manage all your calls live from the dashboard. Never miss a single update about your ongoing calls like duration, agent, time, and more.
Missed Calls
Tally all the missed calls you received during your campaign. Rerun the campaign or approach them accordingly.
Channels
We provide you with a number of channels depending on your customer base. Bigger the customer base, the greater the channel count.
Queue Monitoring
Tally your call queue from the home page of your dashboard and modify your campaign to gain more leads.
Agent Monitoring
Keep track of all the activities of your agents like login and logoff time, working hours, status, and other details.
DID number Monitoring
Once you are set up, you can track activity over all your DID numbers. You can have more than one DID number, as per the needs.
Campaign Monitoring
If you are running some campaigns, you can monitor them from the dashboard home or in the campaign section.
Call Status
This part of the dashboard differentiates your calls depending on their status ranging from queued, answered, not answered, failed to more.
Performance
Increase the efficiency of your call center with a performance-centric solution.
Call Center Analysis
Analyze the performance of your call center from one place. From agents, calls, contacts to accounts, you can manage everything here.
Agent Analysis
Use the agent analysis feature to track and analyze the activities of your agents with some graphical representations and heat charts.
Duration Analysis
View your calls based on the duration of time they run. See graphs and heat flow for those and make your campaigns better.
Agent Profiling
Create a complete profile of your agents and assign them to their designated list or department to keep things in order.
Agent Scoring
Get a brief scoring of your agents to sort them out based on their performance during calls. Tracking performance was never this easy.
Time Waste Matrix
Whenever your agent is on the call, you can track every minute they have wasted. Use this data to make your team more efficient.
Directory and Contact List
Manage your contacts and VIP contact with unlimited custom fields and other features.
Unlimited Custom Fields
With unlimited custom fields, you can track basic and more detailed information about your customers. Now add data relevant to your business.
Customer Profiling
Now organize your customers into a specific group as per similar issues and goals. Best for future reference.
VIP
Mark your important customers or frequent callers as VIPs to make sure that your agents are giving them proper attention.
Block
Optimize your call center by blocking unwanted callers. Now minimize call volume and let agents focus on genuine customers.
Multiple Sticky Agents
Assign multiple agents to a single customer so that if one agent is not available for a customer, other agents can serve them.
Account Manager
Assign a set of agents to a set of managers to make agent managing, reporting, and tracking easier. Contact managers for details.
Productivity
Make your calls more result-promising with features dedicated to improve customer experience.
Quick Call
Make calls to your customers with a few clicks. Enter the number and click dial and you are all set to connect with your customers.
Call Tags
Create a list of predefined voice tags and quickly categorize your calls according to your needs. Easily find and sort calls.
Call Back
Now let the customer know the approximate waiting time, then let the queued customers automatically call the agent back instead of waiting.
Mobile App
Now let your agents working remotely have quick access to call-related activities while browsing other applications with full data security.
Live actions on Calls
Every time you or your agent is on call, you can take any action from your end. Listen up, disconnect or record.
Call Barging
Monitor real-time calls and save them for later. Ensure call quality and instruct contact center representatives.
Wrap up Duration
It is time taken by an agent to complete the incident after the call is completed. Include updating the system, filling out forms, or other activities.
Contact Update
Updation of contact be it a new or existing contact can be done easily. Save your time and get the reports instantly at the end.
Customer Profiling
Now divide customers into groups with similar characteristics and goals. Improve customer experience and increase marketing.
SMS / Email Integrations
Now communicate with your customers via SMS/Email with the right content as it has become the best way to reach out to them.
Notifications
Now give the user reminders, other people's interactions, or other timely information. You can easily customize it.
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DeepCall is a secure and reliable business phone system on the cloud. Our call management software is simple to set up. No additional infrastructure or equipment is required. Enable your customer-facing teams to be effective while working from home.
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Make More Out of Your Sales Calls