Manage Your Call Center with DeepCall’s Live Call Dashboard

Manage your call center effortlessly with DeepCall’s Live Call Dashboard. Monitor and control live calls conveniently using our innovative new dashboard. Enhance efficiency and stay on top of every interaction with us.
Live Call Dashboard

Monitor Every Connected Call With
Live Call Dashboard

DeepCall’s Live Call Dashboard provides a comprehensive tool for managing call center operations. It allows for real-time monitoring and control of live calls, enhancing operational efficiency and ensuring seamless interaction management. This innovative solution supports call center managers in maintaining high standards of service quality.

Campaigns

This section of the dashboard shows you all the campaigns that are running live calls along with the call counts.

In Queue

Once a connected call is sent in the queue for being transferred to a new department or agent, it will show in the Dashboard here.

DID Numbers

When calls connect to any DID number you have, this section shows the call count of those active DID numbers.

Keypress

Customer input during the call campaign will be tracked by the IVR system and will be reflected in this section.

Call Duration

A pillar graph of all the live calls that are happening. These calls are separated based on the duration of the call.

Talk Duration

A real-time graphical representation of the talk duration of all the running live calls in your contact center.

Elevate your customer service operations with our dynamic Live Call Dashboard. DeepCall provides all the tools you need to optimize your call center's efficiency in real-time. Experience the transformation today and see how DeepCall can revolutionize your business.
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Improvements Brought By
Live Call Dashboard

Efficiency

With live data from every call, it becomes easy for a business to tally campaigns in real time.

Customer Experience

Monitor and supervise the area where customer service can be improved with live data.

Calls’ Quality

As you have eyes on every call-in, up calls’ quality in real-time for more professional service.

Agent Training

Barg in or whisper in a live call to train your agents to deliver what is best for customers.

Customer Feedback

Listening to customer’s responses on a live call will help you understand what their needs are.

Policy Compliance

While monitoring calls, ensure that your agents adhere to legal policies and regulations.

Our customers get results.

Productivity
3X
Agent
Productivity
Agents
5X
Upgraded
Agents
Engagement
6X
More Engagement
of Contacts

Trusted by +25,000 businesses worldwide

We make
remote work simple

DeepCall is a secure and reliable business phone system on the cloud. Our call management software is simple to set up. No additional infrastructure or equipment is required. Enable your customer-facing teams to be effective while working from home.

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Industries Using Our
Powerful Dashboard

Education

The Narayana Group

The Narayana family is a committed education entity that has the vision to bring the best in every student by building a strong educational fund. With their long experience of this niche, they are nurturing, inventing, and reengineering teaching methods to create exceptional and enriching student experiences.

Agriculture

Seedworks International

‘Seed that Works’, Seedworks International Private Limited Based at Banjara Hills, Hyderabad is a plant science company engaged in research, production, and marketing hybrid seeds of rice, cotton, millet, mustard, and vegetables.

Finance

Fino Payment Bank

Fino truly values your hard work and understand how important it is to its customers and their families. They are continuously endeavouring to provide its customers with unmatched banking experience, through their simple products & services.

Start building your unique Call Center solution today

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