Their Obstacle
The Narayana Education Institute faced several challenges in managing its incoming calls. These included tracking every call to prevent data loss, recording calls to understand queries, providing after-hours call availability, managing call overload during advertisements, offering personalized guidance, and maintaining a single contact number for a global representation.
Our Approach
DeepCall implemented robust toll-free and cloud telephony solutions tailored to efficiently manage Narayana Education Institute's call traffic efficiently, ensuring smooth operations and enhanced communication effectiveness.
The Result
By using DeepCall, Narayana Education Institute achieved:
- Seamless management of all incoming calls, even after hours.
- Efficient handling of high call traffic from advertisements.
- Comprehensive call recording and tracking.
- Personalized IVR and user-friendly departmental connections.
- Enhanced ROI tracking and call flow management.
" With the world-class toll-free number features, we are now able to keep track of each call and it helps in our business very well. Thanks to DeepCall and its team."
Brief About This Case
DeepCall partnered with Narayana Education Institute to revolutionize its communication strategy. By leveraging our advanced toll-free and cloud telephony services, we streamlined call management, enhanced efficiency during peak traffic, and implemented personalized IVR solutions.
This collaboration enabled Narayana to maintain superior customer service standards while achieving improved ROI through enhanced call flow management.