Build an Omnichannel Customer Experience for Your Business With Leading Cloud Telephony Solution for Businesses
Features and Advantages of
Cloud Telephony
Live Monitoring
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Fast Queue Management
Automated call distribution based on business hours, technical support level, IVR options, agent skills and more. Analyze and Redistribute resources where you need them the most
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Live Calls
Create filtered Kanbans based on call type, DID, agent connected, call duration, campaign,queue and more, to monitor Live Calls
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Agent Monitoring
Detailed information of your agents to monitor their full day live activity
State-of-the-Art Reporting
Deep analysis of every second and accountability for the last bit of information including Performance of Agents, Call Center, and Campaigns.
Visualize your Call Center with our sophisticated algorithms that provide analytical data and its graphical representation.
Proactive Dialing with Pool Call
Our cutting edge proactive pool calling algorithms analyze the running outbound campaigns and predict the availability of agents in the future and initiate calls so that free available time of agents can be minimised.
More Features of Cloud Telephony
Call Recording
Capture conversations at your convenience, providing valuable insights for future reference and a deeper understanding of customer needs.
Call Routing
Eliminate customer wait times by efficiently redirecting calls to agents with the specific skills needed to address customer issues promptly.
Number Masking
Safeguard customer and agent identities through number masking, and encrypting phone numbers to ensure privacy by replacing them with secure, fake numbers.
Nest Of Calls
Effortlessly manage high call volumes, both inbound and outbound, ensuring optimal agent efficiency without compromising service quality.
Sticky Agents
Connect repeat customers with their preferred agents using 'sticky agent,' fostering personalized interactions and enhancing customer loyalty.
Integration Simplified
Seamlessly integrate with your CRM using our user-friendly API, consolidating all tools into a unified platform for enhanced efficiency.
Powerful Dashboard
Access real-time performance data with ease through our graphical dashboard, offering comprehensive insights into your agents' productivity and performance.
Nest Of Calls
Effortlessly manage high call volumes, both inbound and outbound, ensuring optimal agent efficiency without compromising service quality.
Why To Opt DeepCall's Cloud Telephony
Adjust to Fit Your Business Needs
Cloud telephony, an omnichannel solution, offers a range of solutions under one roof, effortlessly scalable to meet your business requirements. Our engineers tailor the solution to your needs based on your outlined specifications.
Effortless
Deployment
Deploying our cloud-based solution is surprisingly simple, eliminating the need for traditional contact center infrastructure. The entire setup can be completed in minutes, ensuring a swift and hassle-free implementation.
Seamless Integration and Customization
Optimize your CRM experience by seamlessly integrating the cloud telephony panel with our APIs. This enhances customer interactions and streamlines business processes, providing an optimal user experience.
Platform
Independence
True to its name, cloud telephony is a hardware-free, cloud-based service. Accessible through any browser with an internet connection, it requires no plugins or software applications. Simply log in from any device, and you're ready to roll.
Remote customer support call centre
Outbound call center for remote sales teams
Advance call modules will handle your complex IVR flow smoothly
Trusted by +25,000 businesses worldwide
FAQs
We fully understand your business. If you need to update something,
we are more than happy to help you with the services we are providing.
What is Omnichannel Cloud Telephony?
Omnichannel Cloud Telephony ensures a brand's presence across various communication channels, enabling unified customer interactions from a single dashboard.
Why Choose DeepCall over Others?
DeepCall stands out with expertise in customer experience and a versatile pricing model catering to businesses of all sizes.
Why Opt for VoIP Solutions?
VoIP enhances business customer support, enabling efficient management of multiple calls simultaneously and providing flexible features for improved customer service.
Is a Phone Line Necessary for VoIP?
No, VoIP solutions operate on the internet, eliminating the need for a traditional phone line. A robust internet connection is essential for seamless cloud-based communication.
Wanna Give It A Try
Keep your organization remotely efficient and productive by entering the world of Digital Transformation with DeepCall's Cloud Telephony Solution.
Get in touch
Make More Out of Your Sales Calls