There are chances that on reaching a brand a customer might fall into a call queue. Using announcements makes sure that customer is greeted well with a message that tells them they are in a queue. Entertaining your customers like this reduces the call drop rate.
Go Beyond The Traditional Way of Communication
Benefit from a variety of features offered by the office phone system. Customize and optimize your communication.
How to Take
Advantage of Office Phone System
Announcement
Greet and Comfort Your Customer
Auto Reception
Routing Call to The Right Department
Brands are routing calls to the right agent or department using the auto reception feature that is coupled with IVR. This key feature increases the customer satisfaction rate by guiding customers in the right direction and reduces the chances of human error.
Remote and Unified
Streamline All Communication Channels
To create simplified and optimized communication, brands integrate office phone systems with voice, video, or messaging solutions. Integration of mobile phones is another application that brands use to make remote working easily accessible.
Sales and Support
Boost Your Customer Service Game
With the use of Office Phone Systems, brands of all sizes can create a polished image while building trust among customers. An efficient call queue also ensures timely call response and minimal customer wait time resulting in a fall in the churn rate.
Join DeepCall
Let’s Create a Mobile and Unified Communication
For many brands, the Office Phone System is a medium to transform customer service and sales operations. At DeepCall, explore all the solution that enables you to create a seamless communication and customer experience.
Want to have more profitable conversations?
We will help you create your contact center Today.
- 30 days free trial
- Very easy customization
- Personalization onboarding
- Access to all features
- Cloud-based
- No credit card required
Make More Out of Your Sales Calls