A Smart way to Categorize Your Calls with Call Disposition
What is Call Disposition
For instance, sales representatives can tag calls as 'interested' or 'not-interested' resulting in making every call data and information rich. In this way, it can keep the entire team on the same page and automates various tasks that aid the efficiency of the department.
Know Important Call Outcomes with Precise Tagging
Make your after-call work efficient and easy with call disposition through handy and concise phrases that clearly summarize the call's outcome.
Explore top features in our call disposition codes
Simple & Intuitive
Manage any kind of contact dispositioning with fully customizable screens along with qualification fields. Simply tag the call with a specific category and get your call optimized in minutes.
Real-time Control
Managing call details in real-time can be a complicated task for your agents. Our call disposition code empowers your agents to manage various call tags in running calls, ensuring quicker productivity.
Flexible Tags
We offer flexible and customizable call disposition tags as per different business needs. With this flexibility, a business can modify disposition tags as per your business requirements.
Profile Summary
Our call disposition module shows the information of customers in a single click. It shows the customer’s details, the last issue addressed and the type of inquiries made which guides agents to customize service.
Key Benefits of DeepCall Contact Center's Call Disposition
One-click call disposition uplifts contextual conversations with customers as
it gives straightforward information on how well every call progressed.
Get Valuable Data and Detailed Insights
Call disposition will allow agents to record incredible customer data according to standards. You can track the progress of calls, potential leads, and other illuminating problems.
DNC-compliant Call List
There are Do not Disturb compliant calls which can be placed in the accurate category. This can ensure that your sales rep calls the right customer for a successful campaign.
Less Work for Agents
Your sales reps can simplify the sales process when they get call outcome lists in real-time. The burden is less on them as they don't have to do repetitive work.
Better Customer Service
The biggest perk of call disposition is that it allows agents to deliver a better experience to customers. Call tagging and labeling to make sure that you are following up with the right customers.
Improved Visibility
Precise tagging of each call makes efficient call center management as each person can see the intent of the previous interaction.
Avail 24*7 Support
Our responsive support teams are committed to assisting our customers whenever they need it. Businesses can avail of round-the-clock support via phone, live chat, or email.
How to Use Call Disposition Effectively
Few examples of how Call Disposition can work for you!
Lead Identification
Get a clear vision of any type of lead by tagging the lead as ‘interested’ or ‘not interested’ which gives an idea of prospects.
Contact Type
You can tag calls as per contact type wherein specific tags help in identifying the kind of contact in the call log.
Kind of Customer
Call disposition codes can allow agents to label conversations as priority or urgent customers.
Reason for Calling
A business receives a lot of inquiries daily. This requires it to label each call for the purpose of tagging the reason for calls by customers.
Trusted by +25,000 businesses worldwide
A Glance At Call Disposition
FAQs
We're here to help – reach out for assistance with
updates or services tailored to your business.
How can call disposition increase the ROI of a call center?
Call disposition helps in focusing only on the right leads that are more likely to be converted. When a sales team has quick access to the contact history of customers then they can develop a personalized approach to dealing with every client. It thereby promotes efficient sales conversations.
Can multiple tags be used for a single call?
At Deepcall, we allow multiple tags in call disposition codes in which more than one tag can be used in a single call. This improves the optimal outcome of the call.
Can call disposition be customized?
Our contact center solution is equipped with a call disposition code in which you can choose from the list of labels. You create your own list of tags for categorizing calls as per your business needs.
Wish to get better insights into customer and agent interactions?
Leverage visibility and outcome of calls with call disposition codes.
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Make More Out of Your Sales Calls