Streamline Your Cloud Contact Center Operations with Directory
Various Attributes of
Directory in DeepCall’s Cloud Contact Center
Account Manager
Assign the account manager directly from the directory in the simplest way. Maintained client relationships, optimized service usage, and handled support, and service enhancements with ease.
Number Blocking
Now block any number from disturbing Agents in your Contact Center. You can block various types of calls like spam calls, wrong numbers, robo calls, blacklisted numbers, etc.
Adding Contact
You can now smoothly add new customer information to the system so that communication becomes efficient, tracking is easy, and clients get better-personalized service.
Sticky Agent
Dedicate agents to your special or frequent callers to deliver them a hassle-free calling experience. There is no need to explain their queries every time they call. With Sticky Agent ensures customers have a satisfactory & smoother experience.
Filter
It allows users to sort and prioritize interactions based on criteria like Call Counts, VIP or Blocked Numbers, Date Range of Contact Creation, and Updation. By resetting, all the filters that were applied will be cleared.
Contact Details
This includes customer information like name, phone number, email, interaction history, and preferences, enabling personalized and efficient customer service.
Notes
From here Agents can record and access important customer interaction details, ensuring consistent, informed, and personalized service across all touchpoints like calls and messages.
Search Contacts
The Agents can quickly find customer information using filters and keywords, enhancing efficiency and responsiveness in customer service interactions.
Recent Calls
This displays a history of recent interactions, including call details and outcomes, providing agents with context for ongoing customer conversations and follow-up actions.
Why Choose DeepCall’s
Directory Solution
Reliable and Secure
Uses advanced encryption and secure servers to protect your data and ensure reliable performance.
Scalable and Flexible
Designed to scale with your business, handling varying call volumes and adapting to evolving needs.
User-Friendly Interface
Intuitive interface makes it easy for agents to manage and access contact information, and for administrators to configure.
24/7 Support
A dedicated support team is available around the clock to assist with any issues or questions.
Key Features of the Directory
Centralized Contact Management
Consolidates all contact information into one accessible database, allowing agents to quickly find customer and internal details.
CRM Integration
Seamlessly integrates with CRM systems to ensure contact details are always up-to-date and easily accessible.
Role-Based Access Control
Provides secure access by allowing administrators to set permissions based on user roles and responsibilities.
Real-Time Updates
Automatically updates contact information across integrated systems in real time to maintain data accuracy.
Detailed Contact Profiles
Offers comprehensive profiles with communication history and preferences, helping agents tailor their interactions.
Call Routing Integration
Directs calls to the appropriate agent or department based on caller information, ensuring efficient handling.
Use Cases of Directory in a Cloud Contact Center
Customer Support
Agents can quickly access customer information to provide efficient and personalized support.
Sales and Marketing
Manages leads and client information, streamlining sales processes and improving campaign effectiveness.
Internal Communication
Facilitates communication with up-to-date contact details for employees and departments.
Technical Support
Ensures technical support teams have immediate access to customer data for faster issue resolution.
Appointment Scheduling
Manages contact information for reminders and follow-ups, reducing no-shows and improving scheduling efficiency.
Benefits of Using a
Directory in a Cloud Contact Center
Improved Efficiency
Reduces search time, allowing agents to focus on customer interactions and improving overall efficiency.
Enhanced Customer Experience
Quick access to profiles enables personalized service, leading to higher customer satisfaction.
Streamlined Data Verification
Real-time updates ensure contact information is accurate and reliable, reducing errors.
Better Call Handling
Efficient call routing and quick information retrieval enhance first-call resolution rates.
Enhanced Security
Role-based access control protects sensitive customer information, ensuring data security and compliance.
Streamlined Operations
Simplifies contact management for agents and administrators, improving operational efficiency.
Trusted by +25,000 businesses worldwide
We make
remote work simple
DeepCall is a secure and reliable business phone system on the cloud. Our call management software is simple to set up. No additional infrastructure or equipment is required. Enable your customer-facing teams to be effective while working from home.
FAQs
We fully understand your business. If you need to update something,
we are more than happy to help you with the services we are providing.
What is a Cloud Contact Center Directory?
The directory in a Cloud Contact Center is a centralized database that stores contact information for customers, clients, and internal team members. It ensures agents have quick access to all necessary details to provide efficient service.
How does the directory integrate with other systems?
The directory seamlessly integrates with CRM and other essential tools, ensuring that contact details are always up-to-date and accessible across all systems.
Can we customize the directory to fit our business needs?
Yes, the directory is highly customizable. You can include specific fields and attributes relevant to your business, ensuring agents have all the necessary information at their fingertips.
How is data security managed in the directory?
The directory uses advanced encryption and secure servers to protect your data. Role-based access control allows administrators to set permissions based on roles and responsibilities, enhancing data security.
What are the benefits of real-time updates in the directory?
Real-time updates ensure that contact information is always accurate and current. Changes made in one system are instantly reflected across all integrated platforms, maintaining data integrity and reliability.
How does the directory improve call handling?
The directory integrates with call routing systems to direct calls to the appropriate agent or department based on the caller’s information. This ensures efficient handling and improves first-call resolution rates.
Can the directory help with appointment scheduling?
Yes, the directory can manage contact information for appointment reminders and follow-ups, reducing no-shows and improving scheduling efficiency.
What kind of support and training is available for implementing the directory?
Comprehensive training resources and 24/7 support are available to ensure smooth implementation and ongoing optimization of your directory system. Our support team is ready to assist with any issues or questions you may have.
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