Their Goals
UP government was aiming to bring more people into the cooperative fold, a membership drive is underway. This includes signing up new members and re-engaging those who haven't been active. The goal is to expand access to financial services in rural areas, where such options are often scarce.
Their Obstacle
The government wanted to create a centralized number where farmers could reach them. Using this centralized number, the government will receive information like Vikas Khand's number, district name, or other membership information over the call. After that farmers will be redirected to the right agent with proper information about the membership. The government will also collect all this data for analysis and future training.
Our Approach
DeepCall provided them with a toll-free number equipped with the multi-level IVR flow that will collect the callers’ details and guide them to the right agent. Voicemail and text options ensure messages aren't missed. Membership info announcements play, and calls can be transferred to officials. Detailed reports help track program effectiveness.
The Result
- Efficient Call Handling: The Toll-Free with multi-level IVR flow enabled streamlined navigation for callers, improving accessibility and reducing wait times.
- Enhanced Communication: Add-ons like Voicemail and voice-to-text facilitated efficient input reception and storage in text format, ensuring comprehensive record-keeping.
- Membership Awareness:Announcement modules effectively disseminated information about membership benefits and updates to callers.
- Seamless Assistance: Call Transfer to Sadhan Sahkari Adhikri ensured prompt escalation and resolution of complex queries or issues.
- Comprehensive Analytics: Live and detailed reports with node-wise filters provided actionable insights into call trends, helping optimize operations and improve service delivery.