Their Obstacle
INC Congress encountered several challenges, including the absence of a dedicated helpline number, lack of an automated call structure, difficulty identifying individuals in need of ambulance services, inability to track the actual count of needy people, and no efficient communication channel with residents.
Our Approach
DeepCall implemented a comprehensive Incoming IVR solution to address the challenges faced by INC Congress. They set up a Free Ambulance Helpline Number and an advanced panel to forward calls to experts. A backend team was established to receive calls on their phones and assist people in finding ambulances. The "Call To All" module ensured no calls were missed, while a web-based setup organized all data efficiently. Additionally, DeepCall provided live monitoring and internal call transfer capabilities to optimize response times and avoid mishaps.
The Result
After implementing DeepCall's Incoming IVR solution, INC Congress achieved significant improvements in their free ambulance service for NCR Delhi. The key results include:
- Effective Helpline Setup: The establishment of a Free Ambulance Helpline Number provided a direct and reliable contact point for citizens in need.
- Efficient Call Handling: An advanced panel was created to forward calls to experts, ensuring timely assistance.
- Responsive Backend Team: A dedicated backend team received calls and helped coordinate ambulance services, improving response times.
- Comprehensive Coverage: The "Call To All" module ensured that no calls were missed, maximizing the reach and effectiveness of the service.
- Organized Data Management: A web-based setup organized all data efficiently, facilitating easy access and management.
- Timely Ambulance Dispatch: Optimized the dispatch timing to avoid mishaps and ensure prompt ambulance arrival.
- Real-Time Monitoring:Live monitoring of calls ensured continuous oversight and quick resolution of any issues.
- Seamless Call Transfers: Internal call transfer capabilities enhanced the coordination among team members, leading to better service delivery.
"We all may be in lockdown, staying apart from each other but deep down we all are united and we all will come over this bad time real soon, together. So hang in there and stay safe at your home."
Brief About This Case
To combat the rapid spread of the newly mutated COVID-19 virus, INC Congress, with the help of DeepCall, launched a Free Ambulance Service for NCR Delhi residents. This initiative ensured timely medical assistance, overcoming significant communication and operational challenges to effectively serve the community during the crisis.