Sahajpath

About the Project

Sahaj Path Knowledge Foundation, a not-for-profit organization, is dedicated to developing technology and content to make quality education accessible for rural students in India. Their mission is to uncover and nurture future talent in rural areas, addressing the limited access to learning resources and teachers.

Industry : NGO Website : www.sahajpathonline.org

Their Obstacle

The foundation faced obstacles in developing a comprehensive IVR solution for multiple states, managing student registration and cloud database maintenance, and creating customized reports. Additionally, they needed a system to anonymize contact details between teachers and students and provide real-time "Teacher on call" support for doubt clearing.

Our Approach

DeepCall proposed a Hybrid IVR solution structured in six stages, including student registration via IVR, time-based agent management, class and subject-specific connections, multi-state and multi-language IVR flow, and centralized cloud database management. This approach ensures customized reporting, call recordings, hybrid telephony for teacher-student interactions, and number masking for privacy.

The Result

DeepCall successfully addressed the challenges faced by Sahaj Path Knowledge Foundation, achieving the following results:

  • Enabled multiple students to connect to the system simultaneously through a user-friendly centralized platform.
  • Provided a cloud-based solution for easy operation and management of calls, recordings, and data across all states.
  • Efficiently managed multiple agents on a single platform, offering a cost-effective solution for large-scale setups.
  • Bridged the educational resource gap between rural and urban areas, promoting self-learning.
" Sahaj Path developed a great relationship with DeepCall and their support in all aspects with a powerful suite of tools that helped Sahaj Path to handle entire inbound & outbound traffic easily. The variety of the platform is easy to use. Sahaj Path always looks DeepCall as a partner not just a service provider. "

Brief About This Case

Sahaj Path Knowledge Foundation, a not-for-profit organization, aimed to make quality education accessible for rural students in India but faced challenges in implementing a comprehensive IVR solution, managing student registration, and ensuring teacher-student privacy. DeepCall provided a hybrid IVR solution with centralized cloud database management, customized reporting, and real-time "Teacher on call" support. This approach successfully bridged the educational resource gap, promoted self-learning, and enabled efficient, large-scale management of educational interactions.

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