Their Obstacle
The foundation faced obstacles in developing a comprehensive IVR solution for multiple states, managing student registration and cloud database maintenance, and creating customized reports. Additionally, they needed a system to anonymize contact details between teachers and students and provide real-time "Teacher on call" support for doubt clearing.
Our Approach
DeepCall proposed a Hybrid IVR solution structured in six stages, including student registration via IVR, time-based agent management, class and subject-specific connections, multi-state and multi-language IVR flow, and centralized cloud database management. This approach ensures customized reporting, call recordings, hybrid telephony for teacher-student interactions, and number masking for privacy.
The Result
DeepCall successfully addressed the challenges faced by Sahaj Path Knowledge Foundation, achieving the following results:
- Enabled multiple students to connect to the system simultaneously through a user-friendly centralized platform.
- Provided a cloud-based solution for easy operation and management of calls, recordings, and data across all states.
- Efficiently managed multiple agents on a single platform, offering a cost-effective solution for large-scale setups.
- Bridged the educational resource gap between rural and urban areas, promoting self-learning.
" Sahaj Path developed a great relationship with DeepCall and their support in all aspects with a powerful suite of tools that helped Sahaj Path to handle entire inbound & outbound traffic easily. The variety of the platform is easy to use. Sahaj Path always looks DeepCall as a partner not just a service provider. "
Brief About This Case
Sahaj Path Knowledge Foundation, a not-for-profit organization, aimed to make quality education accessible for rural students in India but faced challenges in implementing a comprehensive IVR solution, managing student registration, and ensuring teacher-student privacy. DeepCall provided a hybrid IVR solution with centralized cloud database management, customized reporting, and real-time "Teacher on call" support. This approach successfully bridged the educational resource gap, promoted self-learning, and enabled efficient, large-scale management of educational interactions.