Suez Group

About the Project

Suez is a global leader in water and waste management, with 160 years of expertise. Operating across five continents, they serve 450,000 industrial and business customers with a team of 89,352 employees. Suez is dedicated to improving quality of life by protecting health, supporting economic growth, and conserving vital natural resources.

Industry : Utilities Website : www.suez.com/en/india

Their Obstacle

Suez India faced significant challenges in capturing consumer feedback, including the lack of an automated feedback system, absence of analytics, delayed alerts, and no mechanism to identify happy consumers. Additionally, they struggled with manual tasks and the need to overhaul their resources.

Our Approach

DeepCall resolved the obstacles faced by Suez India by implementing an Automated Voice Call API solution. This approach integrated seamlessly with the existing Suez platform, eliminating the need for a complete workflow change. The system automatically initiated calls once a consumer's query was resolved, providing real-time consumer feedback and generating a list of happy consumers, thus improving response rates and overall efficiency.

The Result

After implementing the Sarv Voice Call API solution, Suez India achieved significant improvements in their feedback system.
Here are the key results:

  • Increased Client Interaction Rate:Enhanced engagement with consumers through automated feedback calls.
  • Smooth Feedback Process: Streamlined and automated feedback collection process.
  • Satisfied Clientele: Improved consumer satisfaction due to timely feedback and resolution of queries.
  • Real-Time Consumer Input: Enabled immediate collection and analysis of consumer feedback.
  • Happy Consumer's List: Generated a list of satisfied consumers for better customer relationship management.
  • Cost-Effective Solution: Eliminated the need for additional resources and integrated seamlessly with existing Suez software.

Brief About This Case

Suez, a global leader in water and waste management, faced challenges in capturing consumer feedback and managing manual tasks. DeepCall implemented an Automated Voice Call API solution, enhancing Suez India's feedback system, increasing client interaction rates, and improving overall efficiency and customer satisfaction.

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