Improve Customer Satisfaction and Contact Center With DeepCall's IVR
Ways of Implementing IVR for a Business
Single Level
Simple IVR that only route calls, trigger events, survey, or take feedback.
Multi Level
Create IVR under an IVR when your flow can not fit between 0 to 9 input.
Unleash Contact Center's Potential with IVR Service
Personalization
Create and deploy campaigns curated for different audiences for better targeting and conversions.
Text to Speech
Turn your text into voice to make your IVR more effective and understandable to your customers.
Smart Call Routing
Make every call advanced by routing calls smartly using IVR for effective outcomes of calls.
Enable Self-Service
Resolve customers’ queries with a few taps without assigning agents to the calls.
Increase FCR
IVR increases the chances of resolving an issue on the first try, resulting in a higher First-Contact Resolution rate.
Better Brand Image
IVR creates professionalism amplifying your brand’s image as a big brand that puts customers first.
Best Used Cases of IVR Service
Pre-Recorded Messages
Create a list of IVR messages and assign them to different steps as per your need.
Data Collection
IVR has the ability to collect data from the caller to reduce the chances of a wrong redirection.
Easy Automation
With IVR, a customer does not need to wait in a queue for an agent to solve their problems or queries.
Priority Calling
The IVR system will redirect a high-priority caller to the best-suited agent who can deliver the right solution.
Uninterrupted Availability
IVR is the virtual agent that works 24*7 for your business and is available for customers.
Manage High Call Volume
Using IVR, a business can manage the high volume of calls with ease while directing and resolving them.
Trusted by +25,000 businesses worldwide
We make remote work simple
DeepCall is a secure and reliable business phone system on the cloud. Our call management software is simple to set up. No additional infrastructure or equipment is required. Enable your customer-facing teams to be effective while working from home.
Start building your unique Call Center solution today
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Make More Out of Your Sales Calls