Manage Your Call Center with DeepCall’s Live Call Dashboard
Monitor Every Connected Call With
Live Call Dashboard
DeepCall’s Live Call Dashboard provides a comprehensive tool for managing call center operations. It allows for real-time monitoring and control of live calls, enhancing operational efficiency and ensuring seamless interaction management. This innovative solution supports call center managers in maintaining high standards of service quality.
Campaigns
This section of the dashboard shows you all the campaigns that are running live calls along with the call counts.
In Queue
Once a connected call is sent in the queue for being transferred to a new department or agent, it will show in the Dashboard here.
DID Numbers
When calls connect to any DID number you have, this section shows the call count of those active DID numbers.
Keypress
Customer input during the call campaign will be tracked by the IVR system and will be reflected in this section.
Call Duration
A pillar graph of all the live calls that are happening. These calls are separated based on the duration of the call.
Talk Duration
A real-time graphical representation of the talk duration of all the running live calls in your contact center.
Improvements Brought By
Live Call Dashboard
Efficiency
With live data from every call, it becomes easy for a business to tally campaigns in real time.
Customer Experience
Monitor and supervise the area where customer service can be improved with live data.
Calls’ Quality
As you have eyes on every call-in, up calls’ quality in real-time for more professional service.
Agent Training
Barg in or whisper in a live call to train your agents to deliver what is best for customers.
Customer Feedback
Listening to customer’s responses on a live call will help you understand what their needs are.
Policy Compliance
While monitoring calls, ensure that your agents adhere to legal policies and regulations.
Our customers get results.
Productivity
Agents
of Contacts
Trusted by +25,000 businesses worldwide
We make
remote work simple
DeepCall is a secure and reliable business phone system on the cloud. Our call management software is simple to set up. No additional infrastructure or equipment is required. Enable your customer-facing teams to be effective while working from home.
Industries Using Our
Powerful Dashboard
The Narayana Group
The Narayana family is a committed education entity that has the vision to bring the best in every student by building a strong educational fund. With their long experience of this niche, they are nurturing, inventing, and reengineering teaching methods to create exceptional and enriching student experiences.
Seedworks International
‘Seed that Works’, Seedworks International Private Limited Based at Banjara Hills, Hyderabad is a plant science company engaged in research, production, and marketing hybrid seeds of rice, cotton, millet, mustard, and vegetables.
Fino Payment Bank
Fino truly values your hard work and understand how important it is to its customers and their families. They are continuously endeavouring to provide its customers with unmatched banking experience, through their simple products & services.
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