Manage Your Call Center with DeepCall’s Live Queue Dashboard
Monitor Every Call in Queue With
Live Queue Dashboard
DeepCall’s Live Queue Dashboard provides a comprehensive solution for call center management, allowing real-time monitoring and control of calls. This user-friendly dashboard is designed to enhance operational efficiency and convenience, ensuring streamlined call center operations.
Queue Summary
This section of the dashboard shows you all the campaigns that are running live calls along with the call counts.
Top Agent
Once a connected call is sent in the queue for being transferred to a new department or agent, it will show in the Dashboard here.
DID Numbers
When calls connect to any DID number you have, this section shows the call count of those active DID numbers.
Campaign in Queue
Customer input during the call campaign will be tracked by the IVR system and will be reflected in this section.
Top Queue Duration
A pillar graph of all the live calls that are happening. These calls are separated based on the duration of the call.
Queue By Call Type
This is a pie chart representation of all the different types of calls that are in the queue of your contact center.
Enchant These Features Offered By
Live Queue Dashboard
One For All
The Live Queue Dashboard gives you a view of all the stats related to campaigns and calls that are in the line-up on your contact center.
Adapt and Improve
With the live view of your queue status, manage and operate the resources of your call center to make campaigns more efficient and effective.
Performance Metrics
See if your agents are performing well as per your plans to achieve the best result and create quality results from every call.
Past, Present and Live
The panel lets you explore queues depending on the dates, date range, today, and live. With DeepCall, you never miss a single piece of data.
Our customers get results.
Productivity
Agents
of Contacts
Trusted by +25,000 businesses worldwide
We make
remote work simple
DeepCall is a secure and reliable business phone system on the cloud. Our call management software is simple to set up. No additional infrastructure or equipment is required. Enable your customer-facing teams to be effective while working from home.
Industries Using Our
Powerful Dashboard
The Narayana Group
The Narayana family is a committed education entity that has the vision to bring the best in every student by building a strong educational fund. With their long experience of this niche, they are nurturing, inventing, and reengineering teaching methods to create exceptional and enriching student experiences.
Seedworks International
‘Seed that Works’, Seedworks International Private Limited Based at Banjara Hills, Hyderabad is a plant science company engaged in research, production, and marketing hybrid seeds of rice, cotton, millet, mustard, and vegetables.
Fino Payment Bank
Fino truly values your hard work and understand how important it is to its customers and their families. They are continuously endeavouring to provide its customers with unmatched banking experience, through their simple products & services.
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