Terms of Service for Deepcall – Freshdesk Integration App

Introduction

These Terms of Service (“Terms”) govern your use of the Deepcall Freshdesk Integration App, provided by Deepcall..

By installing or using the App within your Freshdesk account, users agree to be bound by these Terms. If you do not agree, you must not install or use the App.

Eligibility

To use the App, you must:

• Have a valid Freshdesk account.
• Have a valid Deepcall account with required plan.
• Be authorized by your organization to install and configure third-party integrations in Freshdesk.

App Functionality

The App enables integration between Deepcall and Freshdesk, offering features such as:

• Real-time call popups inside Freshdesk.
• WebRTC calling
• Click-to-Call functionality from within Freshdesk and inside the CTI app.
• Automatic logging of calls into Freshdesk tickets.
• The agent can mark himself as on break and remove break.
• A dialer to dial customer number for calling.
• Recent 10 calls of the agent.
• Can add call disposition and notes during the call and after.
• Only a single CTI instance can be active at a time across multiple tabs.

User Responsibilities

When using the App, you agree to:

• Provide accurate configuration details (Freshdesk domain, API key, user id).
• Maintain the confidentiality of your Freshdesk and Deepcall account credentials.
• Comply with applicable laws, including telecommunication and data protection regulations.
• Refrain from fraudulent, abusive, or unauthorized use of the App.

Data Handling

• The App may collect and process Freshdesk account details, agent identifiers, call-related metadata, and CRM mapping data.
• All data is transmitted securely over HTTPS and stored in accordance with our Privacy Policy.
• By using the App, you consent to the collection and use of your data as described in the Privacy Policy.

Service Availability & Support

• We strive to keep the App available and functional but do not guarantee uninterrupted or error-free service.
• Support is available via our helpdesk at support@deepcall.com.
• Planned maintenance or outages will be communicated in advance when possible.

Fees & Payment

• The App may be free or included in your Deepcall subscription plan.
• If fees apply, they will be disclosed during subscription, and billing will follow Deepcall’s standard terms.

Intellectual Property

• The App, including all software, code, design, and documentation, remains the exclusive property of Deepcall.
• You are granted a limited, non-exclusive, non-transferable license to use the App within your Freshdesk account.
• You may not reverse-engineer, copy, distribute, or otherwise exploit the App without prior written consent.

Termination

We may suspend or terminate your access to the App if:

• You violate these Terms.
• You misuse the App or engage in unauthorized activities.
• Your Deepcall or Freshdesk account is deactivated or terminated.

Upon termination or uninstallation, all integration data (e.g., API keys, mappings) will be permanently deleted from our systems.

Disclaimer of Warranties

• The App is provided “as is” and “as available.”
• We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

• To the fullest extent permitted by law, Deepcall shall not be liable for any indirect, incidental, or consequential damages, including loss of data, service interruptions, or financial losses, arising from use of the App.
• Our total liability shall not exceed the fees paid (if any) for the App in the six months preceding the claim.

Changes to These Terms

• We may update these Terms from time to time. Updated versions will be published, and continued use of the App indicates acceptance of the revised Terms.

Contact Us

For questions regarding these Terms, please contact us:

DeepCall Privacy Team

Email: support@deepcall.com